Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how The Lighthouse ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or make a purchase through our Shopify-powered online store.

By using this website, you consent to the practices outlined in this policy.


1. Who We Are

The Lighthouse
Bodmin, Cornwall, UK
We are a retailer of white goods, spare parts, and repair services. For any questions about this Privacy Policy, please contact us via our contact form or by email at [Insert Email Address].


2. What Information We Collect

When you use our website or place an order, we collect the following types of information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify and its payment partners)

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type

  • Referral source

  • Pages visited and time spent on site

This information helps us operate the website effectively and improve your experience.


3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Communicate with you about your order or our services

  • Improve our website and offerings

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.


4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify, to power our online store

  • Payment processors, to handle secure payments

  • Delivery partners, to fulfil your order

  • Service providers assisting with marketing, IT, or analytics

  • Legal authorities, if required by law

All third parties are bound by confidentiality and data protection obligations.


5. Shopify and Your Data

Our store is hosted on Shopify Inc. They provide the e-commerce platform we use.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
For more detail, please read Shopify’s Privacy Policy.


6. Cookies

We use cookies to:

  • Remember your preferences and shopping cart

  • Improve site performance

  • Track usage statistics via analytics tools

You can manage cookies through your browser settings.


7. How We Protect Your Information

We take security seriously. Your personal information is protected through:

  • SSL (Secure Socket Layer) encryption

  • Secure data handling via Shopify

  • Limited access to sensitive data

However, no method of transmission over the internet is 100% secure.


8. Your Rights

Under UK data protection laws (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [Insert Email Address].


9. Data Retention

We keep your information for as long as necessary to fulfil your order, comply with our legal obligations, and resolve disputes. After this period, your data will be deleted or anonymised.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.


11. Contact Us

If you have any questions about this policy or your personal data, please contact us:

The Lighthouse
Bodmin, Cornwall
Email: thelighthouseelectrical@hotmail.co.uk

Phone: 01208 76612