Terms & Conditions

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Terms and Conditions

Welcome to The Lighthouse

These Terms and Conditions ("Terms") apply to your use of The Lighthouse website (the "Site") and your purchase of products and services through our Shopify-powered online store. By using this Site, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.

1. About Us

The Lighthouse
Bodmin, Cornwall, UK
We specialise in the sale of electrical appliances (white goods), spare parts, and repair services. For any questions, please contact us via our contact page.

2. Online Store Terms

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction.

  • You may not use our products for any illegal or unauthorised purpose.

  • A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

3. Products and Availability

  • All descriptions and prices of products are subject to change without notice.

  • We reserve the right to discontinue any product at any time.

  • We make every effort to display accurate information, but we do not guarantee that descriptions, images, or prices are error-free.

  • Some products may be available exclusively online and may have limited quantities.

4. Orders and Payments

  • All orders placed through the Site are subject to acceptance and availability.

  • Prices are in GBP and include VAT where applicable.

  • Payments are securely processed via Shopify’s payment gateway.

5. Delivery

  • We aim to dispatch orders promptly, typically within 2–5 working days.

  • Delivery times may vary depending on your location and stock availability.

  • We deliver to most areas of the UK. If you are outside our delivery zone, we’ll contact you to discuss options.

6. Returns and Refunds

  • You have 14 days from the date of delivery to return an item for a full refund or exchange.

  • Items must be returned unused, in original packaging, and in resalable condition.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Please contact us before returning any item.

7. Faulty or Damaged Goods

  • If an item arrives damaged or is faulty, please notify us within 48 hours of delivery.

  • We will arrange a replacement or refund and cover any return postage where applicable.

8. Repairs and Spare Parts

  • All repair services are subject to inspection and acceptance of a repair quote.

  • Spare parts are supplied with manufacturer warranties where applicable.

9. Warranty

  • New appliances come with a manufacturer’s warranty—details vary by product.

  • Warranty claims must be made in accordance with the manufacturer’s terms.

10. Limitation of Liability

  • We are not liable for any indirect or consequential loss arising from use of our products or services.

  • Our liability is limited to the value of the goods or services purchased.

11. Intellectual Property

  • All content on this Site, including text, images, and branding, is the property of The Lighthouse or its licensors and may not be copied or used without permission.

12. Privacy Policy

  • Your personal data is processed in accordance with our Privacy Policy.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the Site constitutes your acceptance of those changes.